Leading Paediatric Healthcare for NSW Children
Key Services:
- Emergency Care
- Specialised Clinical Services (refer to “Find a service” on their website for specifics)
- Paediatric Healthcare Education and Training
- Family and Patient Partnerships
- Support for Families of Patients
Projects Overview:
The Sydney Children’s Hospitals Network is a leading provider of paediatric healthcare in New South Wales, caring for thousands of children each year with the goal of helping them live their healthiest lives. Their website serves as a central hub for information about their services, visiting guidelines, clinical hubs, and resources for families and healthcare professionals.
Goals:
- Provide comprehensive information about their range of paediatric healthcare services.
- Offer resources and support for patients and their families, including visiting guidelines and patient handbooks.
- Facilitate access to emergency care and other clinical services.
- Share expertise and knowledge with other healthcare professionals through education and training programs.
- Promote family and patient partnerships to improve the quality of care.
- Highlight their commitment to inclusivity and diversity.
Challenges & Constraints:
- Communicating a wide array of complex paediatric healthcare services in an accessible way.
- Providing timely and relevant information for families navigating children’s health issues.
- Managing information across multiple hospital sites and clinical hubs.
- Engaging with the community and fostering trust.
- Supporting the emotional and practical needs of families with sick children.
Projects Solution:
- Developed a user-friendly website with clear navigation to key information such as “Find a service,” “Visiting and staying,” and “Emergency.”
- Provided factsheets and resources on various health topics.
- Established dedicated hubs for clinical information and kids’ health.
- Offered information on how to get involved through donations, volunteering, and working with the network.
- Included information on visitor guidelines and COVID-19-related updates.
- Highlighted their commitment to family and patient partnerships and support services.