NHS GP Surgery in London – Providing High-Quality Healthcare
Key Services:
- Appointments (Making, changing, cancelling)
- Prescriptions (Repeat requests, pharmacy information)
- Sick (Fit) Notes
- Test Results Access
- New Patient Registration
- eConsult (Online GP consultation)
Projects Overview:
Tudor House Medical Centre is a committed NHS GP surgery in London providing high-quality healthcare to their local community. Their website aims to make it easy for patients to access the care, advice, and support they need, offering online tools and information about their services.
Goals:
- Provide convenient access to GP services for registered patients.
- Offer online tools for appointments, prescriptions, and consultations.
- Supply clear information about common healthcare needs like sick notes and test results.
- Facilitate new patient registration within their catchment area.
- Keep patients informed about surgery news and health updates.
- Gather patient feedback to improve services.
Challenges & Constraints:
- Ensuring efficient access to appointments and services within the NHS framework.
- Managing prescription requests and medication-related queries.
- Providing timely access to test results and follow-up information.
- Communicating effectively with patients about surgery news and health campaigns.
- Gathering and acting upon patient feedback to enhance service delivery.
Projects Solution:
- Developed a user-friendly website with quick links to essential services like appointments, prescriptions, and sick notes.
- Implemented an eConsult service for online GP advice and treatment.
- Provided information on how to register as a new patient and check their catchment area.
- Included details about opening times and how to access services when the surgery is closed.
- Shared information about the surgery’s staff, policies, and CQC rating.
- Established channels for patient feedback and involvement through a Patient Participation Group and the NHS Friends & Family Test.